Events Calendar

Date: Feb 08, 2012 • 12:00 PM - 01:30 PM

Location: Online

The Electronic Fund Transfer Act and Regulation E provide many protections for consumers and impose many responsibilities and liabilities on financial institutions.  Anyone who has read the regulatory language will agree that Reg E is complicated.  Given the rapid changes in electronic transfers, financial institutions are confused as to when Reg E applies.  This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the looming deadlines.

HIGHLIGHTS

• General overview of Reg E
• What transactions does Reg E cover
• Responsibilities of a financial institution under Reg E
• Proper handling of Reg E error resolution claims
• Determining the proper amount to reimburse the consumer
• Updated Reg E examination procedures

WHO SHOULD ATTEND?

This informative session will be useful to all deposit personnel, tellers, member service representatives, new accounts personnel, account officers, managers, and compliance personnel.

PLEASE NOTE: Your registration fee allows you to have one telephone connection. However, as many people as you like may listen from your office speaker phone. If you register for the webinar, your registration fee also includes one internet connection from a single computer terminal.

ABOUT THE PRESENTER – Elizabeth Fast, JD & CPA, Spencer Fane Britt & Browne LLP

Elizabeth Fast, Esq. is a partner with Spencer Fane Britt & Browne LLP where she specializes in the representation of financial institutions.  Elizabeth is the head of the firm’s training division.  She received her law degree from the University of Kansas and her undergraduate degree from Pittsburg State University.  In addition, she has a Master of Business Administration degree and she is a Certified Public Accountant.  Before joining Spencer Fane, she was General Counsel, Senior Vice President, and Corporate Secretary of a $9 billion bank with more than 130 branches, where she managed all legal, regulatory, and compliance functions.  She is a member of the Missouri State Banking Board by appointment of the Governor.

THREE REGISTRATION OPTIONS:

1. LIVE WEBINAR

   The LIVE WEBINAR option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, pin number, and handouts will be emailed to you prior to the broadcast.  You will need the most current version of Adobe Reader available free at www.adobe.com.

2. ON-DEMAND WEB LINK** AND FREE CD ROM*

   Can’t attend the live webinar?  The ON-DEMAND WEB LINK**is a recording of the live event including audio, visuals, and handouts.  We even provide the presenter’s email address so you may ask follow-up questions.  Approximately 1 week prior to the webinar, you will receive an email with the web link.  This web link can be viewed anytime 24/7, beginning 6 business days AFTER the webinar and will expire 6 months after the live program date.  But there's more . . . AS AN ADDED BONUS, you will also receive a FREE audio/visual CD ROM.*  The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

   New! Listen on your iPad, iPhone or Android device. Instructions will be emailed to you with the on-demand link.

3. BOTH LIVE WEBINAR AND ON-DEMAND WEB LINK** (INCLUDES FREE CD-ROM*)

   Includes options 1 and 2 above.

   *CD ROM for PC use only

   **All materials are subject to copyright and intended for your financial institution’s use only.

FOR MORE INFORMATION

Contact the Education and Training Department at 800.995.9064 or email your questions directly to training@nwcua.org.

To ensure you receive all announcements and updates about this webinar, be sure your credit union’s email system accepts (and does not reject) mail from the following email addresses:

• NWCUAtraining@CUwebtraining.com
• NWCUA@CUwebtraining.com
• jan@cuwebtraining.com